Overnight Member Services Representative

Job overview

The Overnight Member Services Representative role is onsite in Portland, Maine. Compensation is not specified. The position supports Planet Fitness members, prospective members, and guests by providing front-desk service and maintaining a clean, welcoming club. The representative greets and checks in members, answers calls, assists with memberships and account questions, promotes fitness instruction classes, and responds to member concerns. The role also includes facility cleaning, equipment upkeep, inventory assistance, and following club policies and procedures.

What you'll do

• Greet and assist members and guests
• answer phones
• check in members and create memberships and guest accounts
• respond to questions and concerns
• process point-of-sale purchases
• explain fitness instruction classes
• maintain clean front desk, lobby, equipment, and facilities
• assist with inventory and club walkthroughs.

What we're looking for

Skills & competencies

member services

customer service

front desk

fitness club

membership accounts

point of sale

facility cleaning

overnight

portland me

planet fitness

health insurance

paid time off

training and development

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, training and development, and flexible schedule.

Why this role

The listing identifies the position as overnight and includes health insurance, paid time off, training and development, and a flexible schedule.

About the employer

Planet Fitness - Portland ME Group is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.