Technical Service Manager — Customer Coordination

Job overview

The Technical Service Manager role is onsite in Wheeling, IL, and compensation is not specified. The posting describes the position as coordinating technical service requests, warranty calls, and customer communications. The role manages service scheduling, records, troubleshooting support, and coordination among customers, technicians, dealers, and internal teams. It helps maintain responsive service operations and improve customer experience by tracking activity and analyzing service trends.

What you'll do

• Coordinate startup and warranty service calls and maintain service records
• support customers and technicians with scheduling, status updates, and troubleshooting
• communicate with dealers, installers, contractors, electricians, plumbers, HVAC teams, and end users
• train service companies and equipment dealer personnel
• collaborate with service, sales, culinary, and other teams
• track service activities and assets in Dynamics 365 Service Hub
• assist with service-trend analysis and customer-experience improvements.

What we're looking for

Skills & competencies

technical service manager

customer service

service coordination

warranty calls

scheduling

troubleshooting

electrical appliances

dynamics 365 service hub

wheeling il

full-time

microsoft 365

crm/erp

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• retirement plan
• and career growth opportunities.

Why this role

The posting requests hands-on electrical-appliance experience and 2+ years in administration, customer service, or service coordination. Trade or technical education is requested; multilingual skills and an associate or bachelor's degree are a plus.

About the employer

AiHR Enterprises Pvt Ltd is hiring for this role. Industry: Office Administrative Services. Sector: 56.