Tax Support Specialist

Job overview

The Tax Support Specialist role is listed in 00918, PR, and is for Puerto Rico candidates. Compensation is not specified. CEGSoft develops tax preparation and other software and serves customers using its products. The specialist helps customers navigate Puerto Rico and federal tax processes while using tax preparation software. The role combines customer support, tax research, product troubleshooting, case documentation, and escalation to help resolve inquiries accurately and improve the customer experience.

What you'll do

• Manage tax-related customer inquiries through approved channels
• guide customers through tax processes, forms, filings, and software
• review scenarios and supporting information
• research using official and approved resources
• troubleshoot product and filing issues
• document cases and escalate specialized matters
• identify recurring issues and contribute to support-content improvements
• participate in product testing and ongoing training.

What we're looking for

Skills & competencies

tax support specialist

customer support

tax preparation software

puerto rico tax

federal tax

tax research

product troubleshooting

case documentation

customer service

cegsoft

puerto rico candidates

Work arrangement

• Weekend coverage required

About the employer

CEGSoft is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.