Call Center Member Advisor

Job overview

The Call Center Member Advisor role is onsite in Mount Prospect, IL, with hourly pay of $21 for English-only candidates and $22 for English/Spanish-speaking candidates. IDIQ provides identity theft protection, credit monitoring, and related membership services. The schedule is 9:30 a.m.–6 p.m., Monday–Friday. The advisor handles member account, billing, enrollment, and cancellation inquiries, with a primary focus on retention. By listening to concerns, resolving issues, and explaining relevant services or options, the role supports member satisfaction and continued membership.

What you'll do

• Assist members with account access, billing, enrollment, personal information updates, and cancellation requests
• explain IDIQ services and membership value
• listen and provide tailored solutions
• de-escalate difficult interactions
• offer service packages and pricing options
• manage incoming and outgoing calls while documenting interactions
• protect sensitive consumer information
• relay member feedback to internal teams
• support retention and satisfaction initiatives.

What we're looking for

Skills & competencies

call center member advisor

member services

customer retention

account inquiries

billing support

enrollment support

call center

mount prospect il

idiq

monday–friday

9:30 a.m.–6 p.m.

$21–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• company-paid $25,000 life insurance
• short- and long-term disability
• 11 paid holidays
• paid time off and sick time
• 401(k) employer match
• training opportunities.

Why this role

The role is onsite with no remote opportunities, is 40 hours per week, and includes occasional voluntary overtime. Two years of high-volume call center customer service experience is required; the next training class is November 2, 2026.

About the employer

IDIQ is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.