Bilingual Customer Relations Representative

Job overview

The Bilingual Customer Relations Representative role is onsite in Mount Pleasant, TX. Compensation is $50,000–$80,000 per year, including expected total compensation when performance goals are met. Bo Rester State Farm serves insurance customers, and this role supports the agency’s customer service and retention work. The representative assists Spanish- and English-speaking customers with service issues, policy questions, billing inquiries, and coverage changes. Through accurate records, follow-up, and attentive service, the role supports customer loyalty and helps identify coverage and service needs.

What you'll do

• Provide service on inbound calls and walk-in visits
• resolve service issues
• assist Spanish- and English-speaking customers
• identify coverage gaps and service needs during reviews
• follow up to support customer loyalty and retention
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes.

What we're looking for

Skills & competencies

bilingual customer relations representative

spanish-english

customer service

insurance

policy questions

billing inquiries

customer retention

mount pleasant tx

bo rester state farm

property and casualty license

$50,000–$80,000 per year

no prior insurance experience required

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal time
• paid company holidays
• career advancement paths
• company events, contests, and team lunches.

Why this role

Fluency in Spanish and English is required. No prior insurance experience is required. The candidate must be willing to obtain the required Property and Casualty license.

About the employer

Bo Rester State Farm is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.