Customer Service and Inside Sales Representative

Job overview

The Customer Service and Inside Sales Representative role is in Kalamazoo, MI. Compensation is not specified. Fluid Process Equipment, a SunSource company, provides pumps, products, and services for fluid handling and has served customers for more than 30 years. The representative supports customers and outside sales managers by answering inquiries, identifying suitable products, preparing quotes, and processing and expediting orders. The role helps resolve product questions and build customer relationships while supporting sales growth.

What you'll do

• Respond to customer inquiries by phone, email, and portals
• answer technical product and application questions
• identify components using catalogs and internal resources
• prepare quotations
• enter orders into the ERP system
• monitor and expedite orders
• coordinate with technicians, sales managers, manufacturers, and suppliers
• follow up on quotes
• make outbound calls
• identify upsell and cross-sell opportunities.

What we're looking for

Skills & competencies

full-time

customer service

inside sales

kalamazoo mi

sunsource

fluid process equipment

industrial supply

pumps

technical product support

quotations

order processing

erp system

customer relationships

Work arrangement

• Weekend coverage required

Why this role

Works closely with customers, outside sales managers, service technicians, manufacturers, and suppliers; develops technical product knowledge and sales skills.

About the employer

SunSource is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.