Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Boston, MA
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Senior Manager, Customer Success is an onsite position based in Boston, MA. The annual base salary range is $125,000 - $135,000 USD, with an OTE of $150,000-$170,000. This role leads high-performing teams to drive customer adoption and retention. This role is responsible for translating organizational priorities into execution, developing leadership capability, and optimizing processes to ensure exceptional customer outcomes across the lifecycle.
What you'll do
- Leading and coaching Customer Success managers, driving operational performance through metrics, partnering with cross-functional stakeholders, and supporting renewal and growth objectives.
What we're looking for
- Skills & competencies
- full-timeday shiftboston maicims$125k-$135kcustomer successsaasleadershiponsiteoperational excellence
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), parental leave, open vacation policy, tuition reimbursement.
Why this role
7-11+ years of related experience in SaaS functions; 1+ years of leadership experience at the Senior Manager level.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
You'll be redirected to the employer's application page.
Listing ID: 34a58f74-76ae-4e8f-907e-aeada0753c4f