Service Manager, HVAC

Job overview

The Service Manager, HVAC works onsite in San Antonio, TX. Compensation is not specified. The role leads the residential service department at Elmer’s Home Services, which focuses on home comfort, customer relationships, and service delivery. The manager oversees daily field operations, technician development, scheduling, service quality, and departmental performance. By coaching technicians, coordinating with dispatch and other teams, and addressing customer concerns, the role supports efficient operations and strong customer experiences.

What you'll do

• Lead and develop HVAC service technicians
• oversee field operations and scheduling
• monitor performance, diagnostic accuracy, and repair quality
• conduct ride-alongs and coaching
• provide training
• ensure certifications and licenses are maintained
• review service tickets and completed work
• support complex troubleshooting
• coordinate with dispatch, customer service, and installation teams
• resolve escalated customer concerns
• maintain safety and code compliance
• monitor callbacks and expenses
• support hiring, onboarding, retention, and reporting.

What we're looking for

Skills & competencies

hvac service manager

residential hvac

technician leadership

field operations

customer service

san antonio tx

elmer’s home services

epa certification

service scheduling

technician development

quality and safety

occasional evenings and weekends

Work arrangement

• Weekend coverage required

Why this role

Requires at least seven years of residential HVAC service experience and three years of leadership or supervisory experience; current EPA certification and valid driver’s license required; occasional evenings, weekends, and emergency work may be needed.

About the employer

Cascade Residential Servi is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.