Strategic Account Manager

Job overview

The Strategic Account Manager role is onsite in Livonia, MI, with compensation of $110,000–$125,000 per year. ImageFIRST provides linen rental and laundry services to healthcare facilities, supporting patient satisfaction and infection prevention. The manager drives new business growth while supporting existing key accounts, using consultative sales and regular account reviews to build durable partnerships. The role contributes to expanding healthcare service relationships and maintaining customer satisfaction and retention.

What you'll do

• Develop new business opportunities with hospitals, health systems, surgery centers, and outpatient facilities
• engage decision-makers
• deliver needs-based presentations
• manage complex sales cycles
• maintain CRM records
• support major existing accounts
• conduct site visits and quarterly business reviews
• collaborate with service and operations teams
• monitor account performance and retention risks.

What we're looking for

Skills & competencies

strategic account manager

healthcare b2b sales

new business development

account management

healthcare linen services

livonia mi

imagefirst

$110k–$125k/year

crm

travel up to 50%

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• medical, dental, and vision
• pet, legal, and hospital indemnity insurance
• 401(k) match
• paid time off
• paid parental leave
• tuition reimbursement
• referral program.

Why this role

Approximately 80% of time focused on new business growth and 20% on strategic support for existing key accounts; field-oriented role with travel within the assigned territory up to 50%.

About the employer

ImageFIRST Healthcare Laundry Specialists is hiring for this role. Industry: Linen Supply. Sector: 81.