Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is onsite in West Sacramento, CA; compensation is not specified. The position supports Farm Fresh To You, an organic, family-owned farm that delivers produce and artisanal products directly to customers. The representative handles customer inquiries in Spanish and English, resolves concerns and recommends relevant products and services. The role helps maintain customer satisfaction and long-term relationships while supporting the company’s direct-to-consumer food service.

What you'll do

• Handle inbound and outbound calls, emails and chats in Spanish and English
• provide product and service information and resolve issues
• identify customer needs and recommend products or services
• maintain customer interaction and transaction records in the CRM
• collaborate with internal teams
• stay current on products, promotions and company policies.

What we're looking for

Skills & competencies

bilingual customer service representative

spanish-english

customer support

inbound calls

outbound calls

crm

product recommendations

west sacramento ca

fieldtrue

farm fresh to you

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision insurance
• 401(k) with company match
• professional development and training
• base pay plus commission
• employee discounts
• life insurance
• HSA and FSA.

Why this role

The posting lists health, dental and vision insurance, 401(k) with company match, professional development and training, base pay plus commission, employee discounts, life insurance, HSA and FSA.

About the employer

FieldTRUE is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.