IT Support Engineer

Job overview

The IT Support Engineer is an onsite, full-time role at a client office in Mandeville, LA, for a candidate who lives in the Mandeville/New Orleans area. Compensation is not specified. Server At Work is a managed IT services provider serving businesses in Texas, Louisiana, and other states. The engineer resolves client technology incidents and requests across hardware, software, networks, cybersecurity, mobile devices, and IP phones. The role provides remote and desk-side support, handles onsite escalations, and coordinates ticket escalations to help deliver secure, resilient, and highly available client systems.

What you'll do

• Diagnose, troubleshoot, and resolve support incidents and requests
• install, upgrade, and support operating systems and applications
• use diagnostic and monitoring tools, screen sharing, and verbal communication to assist users
• triage and route incidents to other support teams
• contact vendors for support on non-covered incidents
• assist with password management, computer and mobile device setup, and cybersecurity event triage
• coordinate ticket escalations with other engineers.

What we're looking for

Skills & competencies

full-time

it support engineer

managed it services

technical support

cybersecurity

microsoft windows

microsoft 365

network troubleshooting

mandeville la

new orleans area

server at work

30% travel

paid on-call rotation

monday–friday 8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee healthcare insurance with substantial employer coverage, optional dental, vision, and life insurance, paid vacation and sick days, 401(k) with employer contributions, and monthly cell phone stipend.

Why this role

The posting specifies Monday–Friday, 8:00 a.m.–5:00 p.m. Central, 30% travel, and a paid on-call rotation; it requires three or more years of desktop OS support and network troubleshooting experience.

About the employer

Server At Work, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.