Customer Retention Specialist, State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Ozark, MO, and pays $40,000–$60,000 per year. The role supports Dustin Kirkman’s State Farm agency in serving existing customers and growing its local business. The specialist helps customers resolve service needs, reviews coverage, and follows up on pending matters while identifying appropriate additional protection needs. The role contributes to retention and agency growth through customer relationships, life insurance discussions, and in-book sales goals.

What you'll do

• Help customers with billing, renewals, policy changes, and coverage questions
• provide support during claims-related conversations
• review accounts for missing or outdated coverage
• follow up on service and sales needs
• discuss life insurance and other appropriate protection options
• work toward monthly retention and in-book sales goals
• request referrals and Google reviews
• document conversations and next steps.

What we're looking for

Skills & competencies

customer retention specialist

full-time

ozark mo

dustin kirkman state farm

insurance

customer service

policy renewals

coverage reviews

life insurance

sales goals

property & casualty license

life & health license

$40k–$60k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, training and development, advancement opportunities, and performance-based bonuses.

Why this role

Active Property & Casualty and Life & Health licenses are required before employment begins. Benefits listed include health insurance, paid time off, training and development, advancement opportunities, and performance-based bonuses.

About the employer

Dustin Kirkman - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.