IT Service Desk Specialist II

Job overview

The IT Service Desk Specialist II role is onsite in Vancouver, WA; compensation is not specified. The position is part of Renuity's Service Desk team, supporting users across enterprise divisions and locations.

What you'll do

• Respond to service requests and incidents
• diagnose and troubleshoot supported software, hardware, and infrastructure
• communicate with users by phone, email, and chat
• document and prioritize tickets
• escalate complex issues
• track IT assets and inventory
• support Windows, macOS, iOS, and iPadOS
• and serve as the local Service Desk contact. The posting requests a technical degree and 2–4+ years of IT experience.

What we're looking for

Skills & competencies

it service desk

technical support

incident resolution

ticketing

windows

macos

ios

ipados

vancouver wa

renuity

microsoft 365

it asset management

Work arrangement

• Weekend coverage required

Why this role

Knowledge of Microsoft 365, Teams, SharePoint, and OneDrive is requested; listed certifications include CompTIA A+, HDI-CSR, AZ-900, ITIL 4 Foundation, and HDI-SCA.

About the employer

Renuity is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.