Front Desk Agent, Hotel

Job overview

The Front Desk Agent role is onsite in Omaha, NE, and compensation is not specified. The position supports guest service at the DoubleTree by Hilton Omaha Downtown. The agent serves as a guest-facing representative, helping guests check in and out, responding to requests, and communicating hotel information and needs across departments. Accurate handling of reservations, guest records, payments, and shift handoffs helps support guest satisfaction and smooth hotel operations.

What you'll do

• Check in and check out guests
• make courtesy calls after check-in
• respond to guest needs and provide telephone service
• review arrivals and special requests
• complete shift checklists and bucket checks
• follow credit-card and cashiering procedures
• communicate messages, amenities, and VIP arrivals
• take and relay messages and wake-up requests
• coordinate guest information with other departments
• provide concierge information
• follow emergency procedures
• keep front desk and lobby areas organized
• assist with reservation calls
• document guest requests and maintenance needs.

What we're looking for

Skills & competencies

front desk agent

hotel

guest services

check-in

check-out

reservations

cashiering

concierge service

guest relations

7 am–3 pm

3 pm–11 pm

omaha ne

doubletree by hilton

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, medical, and vision coverage
• paid sick time, vacation, and holidays
• birthday pay
• life insurance
• 401(k)
• room discounts
• free hot meals per shift
• travel perks
• recognition and rewards
• growth opportunities.

Why this role

Must be able to work both 7:00 AM–3:00 PM and 3:00 PM–11:00 PM shifts; prior front desk experience is required.

About the employer

DoubleTree by Hilton Omaha Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.