Senior Contact Center Representative

Job overview

The Senior Contact Center Representative role is onsite at TAPCO Credit Union’s Main Branch in Tacoma, WA, with pay of $23.22–$27.99 per hour. TAPCO’s mission is to make financial wellness accessible for all. The representative serves as a first point of contact for members, handling account questions and transactions while explaining financial products and digital tools. Accurate service, loan application support, and clear guidance help members manage their finances and build trust with the credit union.

What you'll do

• Answer member service calls courteously and accurately
• resolve questions about statements, loans, payments, transfers, rates, and certificates
• research and resolve documentation discrepancies and escalate complex issues
• receive and process consumer and home equity loan applications
• explain credit policies and prepare loan documents
• provide information about credit union products and policies
• maintain mortgage loan originator registration as required
• promote and explain products and services
• follow applicable policies and regulations, including BSA and OFAC requirements.

What we're looking for

Skills & competencies

senior contact center representative

tacoma wa

tapco credit union

$23.22–$27.99/hr

member service

credit union

consumer lending

loan applications

mortgage loan originator

financial wellness

onsite

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical, vision, prescription, and dental option for full-time teammates
• employer-paid spouse and dependent coverage
• FSA, dependent care FSA, and HSA
• 401(k) with up to 7% match
• employer-paid life and AD&D
• paid vacation and sick time
• paid holidays
• optional disability
• employee assistance program
• paid volunteer hours
• shared bonus plan when company goals are achieved.

Why this role

Requires a high school diploma or equivalent, one year of customer service experience, one year working for a financial institution with consumer lending experience, and eligibility for bondability.

About the employer

TAPCO Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.