Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Durham, NC, with pay of $12–$16 per hour. The position is at a Nothing Bundt Cakes bakery, where the representative welcomes guests, helps with celebrations, and sells cakes and related merchandise. The representative creates a positive guest experience by answering questions, processing orders, maintaining product displays, and keeping the bakery presentable. The role supports efficient service and the bakery’s standards for guest satisfaction.

What you'll do

• Greet walk-in and phone guests
• explain cake options, pricing, promotions, and merchandise
• suggest celebration items
• process orders through the point-of-sale system
• invite guests to join the email club
• clean and organize the bakery
• replenish merchandise and cake displays
• assist with cake decorations and packaging supplies as needed
• follow health, safety, and company policies.

What we're looking for

Skills & competencies

guest service representative

durham nc

nothing bundt cakes

part-time

bakery

guest experience

cake sales

point-of-sale

order processing

retail merchandise

flexible schedule

training and development

employee discounts

$12–$16/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include free uniforms, training and development, company parties, employee discounts, and a flexible schedule.

Why this role

No formal education or work experience is required. Applicants must be at least 16 and available for varied shifts, including early mornings, evenings, weekends, and holidays.

About the employer

Nothing Bundt Cakes - Durham/Chapel Hill is hiring for this role. Industry: Commercial Bakeries. Sector: 31.