Vessel Operations and Customer Success Lead

Job overview

The Vessel Operations and Customer Success Lead role is hybrid, with an in-office position in Boston, MA and domestic and international travel of up to 40%. Compensation is not specified. Sea Machines develops autonomous marine vessel technology intended to improve crew safety and operator productivity. The role operates vessels during testing, demonstrations, trials, and training while supporting autonomous system deployment and product development. Working with engineering, field operations, and customers, the lead helps ensure safe vessel operations, reliable testing, and successful customer projects.

What you'll do

• Safely operate company vessels during testing, demonstrations, customer trials, and training
• conduct pre-departure inspections
• monitor vessel, propulsion, navigation, and autonomous control systems
• execute test plans and collect data
• assist engineers with integration, commissioning, and validation
• troubleshoot and document issues
• support vessel launch, recovery, transport, and storage
• coordinate with regulatory agencies, marinas, ports, and support vessels when required
• comply with USCG regulations and company safety procedures
• support customer demonstrations, training, and field deployments
• travel domestically and internationally.

What we're looking for

Skills & competencies

vessel operations and customer success lead

boston ma

sea machines

autonomous vessels

marine operations

vessel testing

customer demonstrations

seamanship

uscg credential

hybrid

travel up to 40%

domestic and international travel

marine safety

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• dental, health, and vision insurance
• disability and life insurance
• flexible spending account
• paid time off
• parental leave.

Why this role

Requires a USCG Merchant Mariner Credential, at least three years operating commercial or government vessels, a valid passport, and willingness to travel up to 40%.

About the employer

Sea Machines is hiring for this role. Industry: Ship Building and Repairing. Sector: 33.