Guest Experience Specialist

Job overview

The Guest Experience Specialist role is onsite in Chantilly, VA, and pays $22 per hour. Signature Aviation operates a global network of private aviation terminals focused on safe, convenient, elevated guest experiences. The specialist welcomes guests and flight crews, coordinates requested services, and helps ensure visits are smooth and comfortable. The role combines hospitality, concierge support, transaction processing, flight coordination, and assistance with airport and aircraft-side services.

What you'll do

• Welcome and escort guests and crews
• coordinate concierge requests and flight services
• process guest purchases and fuel transactions
• respond to inquiries and billing concerns
• maintain guest amenities and spaces
• follow security and emergency procedures
• assist with luggage, transportation, and airside services.

What we're looking for

Skills & competencies

guest experience specialist

guest services

private aviation

hospitality

concierge services

flight coordination

chantilly va

signature aviation

$22/hour

night and weekend availability

airport security

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance
• HSA and FSA
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development
• EAP and perks.

Why this role

Requires flexibility for varied schedules, including nights, weekends, and holidays, and work indoors and outdoors near active aircraft and ground service equipment.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.