Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is full-time and onsite in Lawrence, KS, with expected total compensation of $55,000–$70,000 per year when performance goals are met. The role supports Kurt Goeser State Farm’s customer service and insurance agency work. The specialist answers policy and billing questions, resolves customer concerns, reviews coverage, and follows up to retain agency customers. Accurate service and policy records help customers understand their coverage and support ongoing agency relationships.

What you'll do

• Answer customer inquiries about insurance policies, bills, and coverage updates
• serve Spanish- and English-speaking customers clearly
• resolve customer problems
• identify potential coverage gaps during policy reviews
• follow up with customers to support retention
• maintain complete and current customer files.

What we're looking for

Skills & competencies

customer retention specialist

full-time

$55k–$70k/year

lawrence ks

kurt goeser state farm

insurance customer service

policy support

customer retention

bilingual spanish and english preferred

property and casualty license

401(k) match

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match, health insurance, paid time off, paid company holidays, career advancement paths, company events, contests, and team lunches.

Why this role

No prior insurance experience is required. Spanish and English proficiency is preferred; the candidate must be willing to earn the required Property and Casualty license. The stated pay range includes base salary, commissions, and bonuses when performance goals are met.

About the employer

Kurt Goeser State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.