Office Administrator / Personal Lines Customer Service Representative

Job overview

The Office Administrator / Personal Lines Customer Service Representative role is onsite in Memphis, TN. Compensation is $30,000–$45,000 per year. The role supports clients of Kellon Insurance Agency and its personal lines insurance services. The representative handles client inquiries and policy servicing, including changes, billing, payments, renewals, and cancellations. The role helps clients identify insurance needs and supports a responsive agency experience.

What you'll do

• Greet customers
• handle incoming calls and emails
• assist with policy changes, billing questions, and payments
• process renewals and cancellations
• prepare daily and weekly download reports
• print identification cards and declarations pages as needed
• maintain ethical conduct.

What we're looking for

Skills & competencies

personal lines customer service

office administration

memphis tn

kellon insurance agency

insurance agency

policy changes

billing support

renewals

customer service

8:30 a.m.–4:30 p.m.

$30k–$45k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, life insurance, disability insurance, Monday–Friday schedule, career growth opportunities, retirement benefits with company match, paid holidays, monthly bonus opportunity, evenings off, and Christmas bonus.

Why this role

The posting requests 5+ years of office administration or front desk experience and independent insurance experience managing personal lines accounts. Listed hours are 8:30 a.m.–4:30 p.m.

About the employer

Kellon Insurance Agency Inc is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.