Manager, Service Desk
Compensation
$118k – $179k /yr
Employment type
Full-time
Work setting
On-site
Location
Sunrise, FL
Schedule
Day shift
Posted
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Job overview
The Manager, Service Desk is an onsite role based in Sunrise, FL, with a salary range of $117,500 - $179,250 per year. This position supports the IT operations team at AeroVironment. The role exists to oversee daily Service Desk operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. The manager drives operational excellence by implementing ITIL processes, managing SLAs, and coaching the support team to meet enterprise performance standards.
What you'll do
- Oversees daily Service Desk operations and frontline staff.
- Manages incident and request resolution procedures.
- Enforces Service Level Agreements (SLAs).
- Analyzes service metrics and trends to identify bottlenecks.
- Conducts performance evaluations and coaching for support staff.
What we're looking for
- Skills & competencies
- full-timeday shiftsunrise flaerovironmentit managerservice deskitilleadershiponsite$117.5k-$179.25k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown.
Why this role
Requires U.S. Citizenship; ITIL Foundation Certification required.
About the employer
AeroVironment is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 33f79b84-6fec-4a6c-aa97-e689036a1ddb