Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Oak Creek, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead role is an onsite position located in Oak Creek, WI. Compensation is specified as $33 to $38 per hour, and this role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to ensure representatives are trained and empowered to be effective problem solvers. The Team Lead will coach staff, evaluate customer interactions, and provide feedback to management to improve overall service efficiency and customer satisfaction.
What you'll do
- Coach and develop representatives
- Evaluate phone and email interactions
- Provide feedback on process improvements
- Facilitate team meetings
- Handle escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftoak creek wiulineteam leadcustomer service$33-$38/hronsitedrug-free workplaceleadership experience preferred
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Requires 3+ years of customer service experience and offers significant growth potential.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 33df3543-06ea-4b1e-86ec-b599dc1797d8