Call Center Representative

Job overview

Call Center Representative This is an onsite role in Tucson, AZ, with a pay rate of $17.00-$17.50 per hour. Afni has been in business since 1936 and offers a paid training program, leadership support, and a positive team culture. This position focuses on handling inbound calls for wireless customer service, resolving inquiries, troubleshooting issues, and making account changes. A key aspect of the role involves identifying opportunities to enhance the customer's experience through upselling wireless products and services.

What you'll do

• Handle inbound calls from customers seeking assistance with their wireless accounts.
• Resolve inquiries and troubleshoot customer concerns with empathy and efficiency.
• Make account changes and update records.
• Identify opportunities to enhance the customer's experience through upselling wireless products and services.
• Process orders.

What we're looking for

Education

GED or High School Diploma

Experience

Six months of customer service experience

Skills & competencies

call center representative

full-time

onsite

tucson az

afni

customer experience

wireless

inbound calls

upselling

training provided

benefits

401k

tuition reimbursement

Benefits & perks

• Paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

About the employer

Afni is hiring for this role. Industry: Cut and Sew Apparel Manufacturing (except Contractors). Sector: 31.