Retail Customer Service Specialist - Full-Time

Job overview

The Retail Customer Service Specialist is an onsite role based in Shakopee, MN, with compensation starting at $18.85/hr. This position supports the Sherwin-Williams retail store by providing expert product recommendations and ensuring high-quality service for wholesale and retail customers. The role exists to drive store sales goals while maintaining visual and operational standards. The specialist manages customer interactions, processes transactions, and handles inventory tasks to ensure client satisfaction and store efficiency.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

shakopee mn

retail

customer service

sales

$18.85/hr

weekend work

onsite

sherwin-williams

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, disability, retirement, and generous time away from work.

Why this role

Full-time position.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.