Support Agent, X Money

Job overview

The Support Agent, X Money role is onsite in Bastrop, TX. Compensation is not specified. The position supports SpaceXSI’s X Money customer-facing Payments team. The agent resolves customer questions about accounts, transactions, cards, payments, disputes, and app functionality across phone, chat, and email. By documenting cases, escalating fraud or technical concerns, and sharing recurring feedback with internal teams, the role helps deliver accurate support and improve the customer experience.

What you'll do

• Respond to customer inquiries by phone, chat, and email
• troubleshoot account, card, transaction, transfer, and app issues
• explain product features, policies, and processes
• handle disputes and fraud claims and escalate when needed
• document interactions in the CRM
• flag recurring or technical issues to Product, Risk, and Compliance
• stay current on policies, regulatory requirements, and platform updates
• meet support performance metrics
• escalate suspicious activity according to protocols.

What we're looking for

Skills & competencies

support agent

x money

bastrop tx

spacexsi

customer support

payments

fintech

phone support

chat support

email support

disputes

fraud claims

crm documentation

on-call availability

Work arrangement

• Weekend coverage required

Why this role

Supports X Money within the Payments team; the posting requires flexible U.S. shift hours, including weekends, holidays, and on-call availability for urgent situations.

About the employer

SpaceXSI is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.