Customer Service Representative, Inside Sales

Job overview

The Customer Service Representative, Inside Sales role is onsite in Richmond, VA; the stated pay range is $15–$17 per hour. The representative supports Mosquito & Pest Authority’s customer relationships and service inquiries. The role handles a high volume of customer calls, resolves questions and concerns, and supports sales through follow-up and upselling. Accurate records and clear communication help maintain customer satisfaction and service goals.

What you'll do

• Handle inbound and outbound calls
• respond to product, pricing, service, and complaint inquiries
• resolve customer requests accurately and promptly
• identify upsell and cross-sell opportunities
• meet weekly and monthly goals
• maintain customer files
• enter information while navigating computer screens
• support marketing initiatives, trade shows, and special events.

What we're looking for

Skills & competencies

customer service representative

inside sales

inbound calls

upselling

customer relations

data entry

microsoft office

richmond va

mosquito authority

$15–$17/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Incentives and bonus structure, advancement and career growth opportunities, and employee discounts on services.

Why this role

The posting requires a high school diploma or GED, Microsoft Office proficiency, and a valid Virginia driver’s license; background check and drug screening are listed.

About the employer

Mosquito Authority/Pest Authority - CWVC is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.