Service Business Development Center Representative

Job overview

The Service Business Development Center Representative role is onsite in Charlotte, NC, and is full-time; compensation is described as competitive with performance-based incentives, but no numeric amount is specified. The role supports the service department at Keffer Chrysler Jeep Dodge. The position exists to connect customers with automotive service through appointment scheduling, follow-up, and clear communication. It contributes to customer engagement and retention by coordinating with service advisors and technicians and maintaining accurate interaction records.

What you'll do

• Answer inbound customer calls and assist with service needs, appointments, and inquiries
• contact customers to confirm appointments, follow up on service reminders, and promote offers
• maintain customer interaction records in the CRM
• coordinate with service advisors, technicians, and other team members
• assist with phone and email marketing initiatives
• monitor customer feedback and identify service improvements
• and stay informed about service offerings, pricing, and promotions.

What we're looking for

Skills & competencies

full-time

service bdc representative

charlotte nc

keffer chrysler jeep dodge

automotive service

customer service

appointment scheduling

inbound calls

crm

service reminders

customer retention

email outreach

performance incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance
• retirement plans
• performance-based incentives
• professional growth and career advancement opportunities.

Why this role

High school diploma or equivalent required; customer service, call center, or automotive service experience is preferred. The posting describes health, dental, and retirement plans, professional growth, and performance-based incentives.

About the employer

Keffer Chrysler Jeep Dodge is hiring for this role. Industry: New Car Dealers. Sector: 44.