Customer Service Representative - Insurance and Financial Services

Job overview

The Customer Service Representative - Insurance and Financial Services role is onsite in Elmhurst, IL, with compensation of $20–$25 per hour. The position supports an established independent State Farm agent team serving insurance and financial services customers. The representative assists existing customers with policy, coverage, billing, and account needs, follows up on requests, and helps customers understand their options. The role also supports retention and account growth by identifying additional products that may meet customer needs and completing required licensing and training.

What you'll do

• Serve existing customers by phone, email, and in person
• assist with policy questions, coverage changes, billing, and account needs
• build customer relationships
• review accounts and identify potentially suitable additional insurance or financial products
• explain options
• follow up accurately and professionally
• work toward service, retention, and account-growth goals
• complete required insurance licensing and ongoing training.

What we're looking for

Skills & competencies

customer service representative

insurance

financial services

policy support

customer retention

account growth

full-time

elmhurst il

state farm agent

hourly pay $20-$25

licensing training

health insurance

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) matching
• paid time off
• training and development
• wellness resources
• advancement opportunities
• and performance-based bonus opportunities.

Why this role

Previous insurance experience is not required. The posting states a base salary of $40,000–$50,000 annually plus performance-based bonus opportunities, while the feed lists hourly compensation of $20–$25.

About the employer

Brian Stolper - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.