Customer Service Representative — Nights, Part-Time

Job overview

The Customer Service Representative — Nights role is onsite in Las Cruces, NM. Pay is $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and technology services for organizations across multiple industries. The representative handles customer calls and inquiries, resolves basic technical and service issues, documents interactions, and identifies opportunities to offer products and services. The work supports customer experience and service delivery for recognized brands.

What you'll do

• Manage inbound and outbound calls
• troubleshoot customer issues with a focus on first-call resolution
• research information in internal systems
• document and process customer claims and interactions
• follow scripts and procedures
• protect confidential information
• escalate complex cases
• attend ongoing training
• meet attendance, reliability, and night-shift scheduling requirements.

What we're looking for

Skills & competencies

customer service representative

night shift

part-time

las cruces nm

mci careers

inbound calls

outbound calls

technical support

first-call resolution

customer claims

upselling

high school diploma

20+ wpm

$12.65–$14.51/hour

Work arrangement

• Weekend coverage required

Why this role

Part-time night-shift role. Applicants must be at least 18, have a high school diploma or equivalent, and type at least 20 words per minute. One or more years of related experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.