Customer Service Representative

Job overview

The Customer Service Representative position is onsite in Salina, KS; compensation is not specified. Jim’s Formal Wear supports nearly 5,000 retail partners through distribution centers and regional hubs, serving customers shopping for formalwear and special occasions. The representative handles customer questions and order-related needs across phone, email, and chat, helping ensure accurate orders and a professional service experience. The role also supports office and administrative tasks as needed.

What you'll do

• Assist customers by phone, email, and chat with orders, returns, billing questions, and product inquiries
• provide guidance on styles, sizing, and formalwear options
• document customer interactions and order details
• maintain service standards
• support office and administrative tasks as needed.

What we're looking for

Skills & competencies

customer service representative

jim's formal wear

salina ks

onsite

full-time

formalwear

customer orders

phone and chat support

returns and billing

data entry

employee-owned esop

evenings and saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package
• flexible scheduling
• employee ownership through ESOP.

Why this role

The posting seeks 1–3 years of customer service, retail, hospitality, or call center experience. Bilingual English and Spanish and formalwear or apparel industry experience are pluses. Availability is required for 32–40 onsite hours per week, including some evenings, Saturdays, and seasonal overtime.

About the employer

Jim s Formal Wear is hiring for this role. Industry: Formal Wear and Costume Rental. Sector: 53.