Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in The Woodlands, TX. Compensation is not specified. The position supports Veterinary Emergency Group’s emergency veterinary hospital, whose mission is to help people and their pets when they need it most. The coordinator manages customer communications and service throughout the hospital visit, helping customers navigate care and keeping clinical teams informed. The role contributes to a responsive, compassionate emergency experience for customers and their pets.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• provide personalized service
• listen empathetically and resolve concerns
• update nursing staff and doctors on customer needs
• guide customers on financial options and end-of-life decisions
• process payments and protect personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

the woodlands tx

hospital support

payment processing

customer communications

rotating nights

weekends and holidays

veg

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one
• 401(k) match
• possible equity eligibility after one year for eligible roles
• learning programs
• travel stipend for eligible full-time employees
• student loan repayment for clinical roles
• paid parental leave
• flexible schedules.

Why this role

Availability for nights, weekends, and holidays on a rotating or as-needed basis is required; 2+ years of customer service experience required; hospital operates 24/7, 365 days a year.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.