Sales Consultant - Customer Service

Job overview

The Sales Consultant - Customer Service role is an onsite position based in Zionsville, IN, with a pay range of $17.20 - $25.80 per hour. This role supports the CarMax retail team in delivering a transparent and customer-focused car-buying experience. The role exists to guide customers through the entire vehicle purchasing and selling process, including appraisals, test drives, and financing. It contributes to the company's mission by ensuring every customer interaction reflects CarMax's commitment to integrity and innovation.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

zionsville in

carmax

sales

$17.20-$25.80/hr

retail

customer service

no on-call

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, 6 paid holidays, floating holiday, holiday premium pay.

Why this role

Fortune 100 Best Companies to Work For, industry-leading transparency, nationwide growth opportunities.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.