Insurance Customer Support Specialist

Job overview

The Insurance Customer Support Specialist role is onsite in Spring, TX. The posting lists compensation of $39,500 per year. The position supports Mellisa Ray Agency’s insurance team and its client service operations. The role provides front-line assistance to clients and helps agents keep office operations and client records organized. By responding to policy and billing questions, coordinating with carriers, and following up on documentation and renewals, the specialist supports a smooth client experience.

What you'll do

• Answer insurance policy and coverage inquiries by phone, email, and in person
• maintain client records in agency management systems
• assist agents with scheduling, documents, and correspondence
• handle billing inquiries and coordinate with carriers
• follow up on documentation, payments, and renewals
• support daily office operations.

What we're looking for

Skills & competencies

insurance customer support

administrative support

client records

policy inquiries

billing support

agency management systems

microsoft office

spring tx

mellisa ray agency

insurance license a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• Advancement opportunity
• paid disability insurance
• paid personal time
• paid vacation and time off
• free food and snacks
• health insurance
• training and development.

Why this role

A Texas Property & Casualty or Life & Health license is a plus, or the candidate may be willing to obtain one with agency sponsorship.

About the employer

Mellisa Ray Agency, Inc. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.