Airline Customer Service Agent — Seattle, WA

Job overview

The Airline Customer Service Agent role is onsite at Seattle–Tacoma International Airport in Seattle, WA. Compensation is $21.50 per hour, with an additional $2.00 per hour for specified late-night shifts after probation is successfully completed. Pacific Aviation provides service to airlines and supports passengers throughout their airport journey. The agent assists passengers from check-in through boarding, ensuring travel documents and baggage are handled accurately and questions are addressed professionally. The role contributes to a smooth, safe airport experience through teamwork and adherence to airport security protocols.

What you'll do

• Assist passengers with check-in and travel documents
• tag baggage
• provide flight information and boarding announcements
• verify passenger documentation
• address inquiries and ticketing concerns
• de-escalate situations professionally
• follow airport safety and security protocols
• collaborate with the team.

What we're looking for

Skills & competencies

airline customer service agent

part-time

seattle wa

pacific aviation

seattle–tacoma international airport

passenger check-in

boarding

baggage tagging

travel documents

weekend availability

holiday availability

$21.50/hour

late-night shift differential

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k), paid time off, company-provided uniform, paid training, referral bonus program, and cell phone plan reimbursement.

Why this role

Part-time shifts are 4–5 hours, 4 or 5 days a week; schedules may change with operational needs. Airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge, are required.

About the employer

Pacific Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.