Retail Customer Service Lead

Job overview

The Retail Customer Service Lead role is an onsite position based in Billings, MT. Compensation is not specified for this role, which supports the store's customer experience team in delivering high-quality service to pet parents. This role exists to drive pet parent experience strategies through loyalty, promotions, and direct interaction. It contributes to the company's mission by ensuring a safe, clean, and engaging environment for both pets and customers.

What you'll do

• Provide exceptional service to pet parents.
• Drive loyalty and promotion strategies.
• Oversee store safety, cleanliness, and merchandising.
• Facilitate associate development and training.
• Lead and direct associates when acting as the leader on duty.
• Manage live pet sales and adoptions.
• Operate point-of-sale systems and handle cash transactions.

What we're looking for

Skills & competencies

retail

customer service

lead

key holder

billings

mt

contract

day shift

petsmart

pet care

sales

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Weekly, Health & Wellness Benefits, 401k Plan with company match, Paid Time off, Associate discounts, Tuition Assistance, Career pathing, Development opportunities

Why this role

Key Holder role with a focus on customer experience and pet parent engagement.

About the employer

PetSmart is hiring for this role. Industry: Pet and Pet Supplies Retailers. Sector: 45.