Customer Support Coordinator

Job overview

The Customer Support Coordinator role is onsite in Bastrop, TX; compensation is not specified. Mancomm publishes regulatory content and provides a digital reference library that helps customers find and apply relevant regulations. The coordinator serves as a primary contact for customer inquiries and uses support technology, including AI-powered tools and automation, to provide timely and accurate assistance. The role also supports order processing, customer records, internal workflows, and cross-team projects that help maintain the customer experience and business operations.

What you'll do

• Respond to customer inquiries by phone, email, and chat using AI and automation tools
• troubleshoot customer issues
• process orders, subscriptions, and requests
• qualify inbound leads and route prospects
• maintain accurate customer records and documentation
• track inquiry trends and recommend process improvements
• support internal workflows and cross-team projects.

What we're looking for

Skills & competencies

customer support coordinator

customer service

order processing

ai tools

chat support

crm systems

bastrop tx

mancomm

regulatory content

digital reference library

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• health savings account
• 401(k) with company match
• paid time off
• holiday pay.

Why this role

Combines customer service with AI-powered support tools, digital subscriptions, regulatory content, and internal process coordination.

About the employer

Mancomm, Inc. is hiring for this role. Industry: All Other Publishers. Sector: 51.