Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in East Peoria, IL, and pays $14–$16 per hour. The position supports Jamesetta Porter’s State Farm independent contractor agency, serving community members with insurance questions and service needs. The representative helps strengthen customer relationships and agency growth by providing accurate, friendly service, explaining insurance options, and coordinating with agency colleagues. The role addresses inquiries and anticipates customer needs across policy servicing and billing.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options through needs-based reviews
• communicate with customers and agency team members
• proactively solve problems.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

jamesetta porter

east peoria il

part-time

onsite

insurance customer service

policy changes

claims

billing

needs-based reviews

$14–$16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development
• flexible schedule
• opportunity for advancement.

Why this role

Part-time agency role with training and development, flexible scheduling, and potential for advancement.

About the employer

Jamesetta Porter - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.