Part-Time Customer Care Representative

Job overview

The part-time Customer Care Representative is an onsite day-shift role in Avon, CT, requiring four days per week plus every Saturday. Compensation is not specified. The role supports Northwest Community Bank’s service mission and commitment to customer satisfaction and retention. As a primary customer contact, the representative handles account servicing, digital banking support, transaction inquiries, and product education while following bank security, privacy, and regulatory requirements. The role also documents service interactions and connects customers with banking specialists when appropriate.

What you'll do

• Answer customer calls
• authenticate customer identity
• assist with account information, transaction research, maintenance requests, stop payments, debit card servicing, and address changes
• troubleshoot online and mobile banking access
• investigate and resolve customer concerns
• explain bank products and services
• document interactions
• meet service and productivity goals
• identify referral opportunities
• and stay current on bank procedures and regulatory requirements.

What we're looking for

Skills & competencies

customer care

customer service

banking

digital banking

contact center

account servicing

debit card services

regulatory compliance

part-time

avon ct

northwest community bank

saturday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development and career growth opportunities.

Why this role

The posting specifies four workdays per week plus every Saturday and an onsite day-shift schedule.

About the employer

Northwest Community Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.