Customer Experience and Account Representative
Compensation
$23 – $24.5 /yr
Employment type
Full-time
Work setting
On-site
Location
Chicago, IL
Schedule
Day shift
Posted
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Job overview
The Customer Experience and Account Representative is an onsite role based in Chicago, IL, with an hourly rate of $23.00–$24.50. This position supports the Sales division at Lawson Products, focusing on driving revenue growth and customer loyalty. The role involves making outbound and inbound sales calls to sell maintenance and repair products. The representative also serves as a flexible account continuity resource, providing retention support, conducting warm customer handovers, and documenting interactions in the CRM to ensure an exceptional customer experience.
What you'll do
- Make outbound and inbound sales calls
- acquire new customers
- qualify customers using value-based selling
- maintain pipeline in Sugar CRM
- provide account continuity coverage
- conduct warm customer handovers.
What we're looking for
- Skills & competencies
- full-timeday shiftchicago illawson productssalesmrocustomer experienceretention$23-$24.50/hrno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401k, medical, dental, vision, paid holidays, and PTO.
Why this role
Hybrid sales and account retention role in the MRO industry.
About the employer
Lawson Products is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 41-4012.00
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Listing ID: 32f1476e-fb1f-469a-8b32-3a96526e901e