Associate Customer Success Engineer

Job overview

The Associate Customer Success Engineer role is onsite in San Francisco, CA. Compensation is $80,000–$100,000 per year. Ouster builds lidar sensors and tools for engineers, roboticists, and researchers, including applications in autonomous vehicles and drones. The engineer helps robotics customers integrate and troubleshoot lidar sensors, escalating complex issues to senior engineers. The role supports customer onboarding and product adoption while documenting recurring issues and contributing to technical resources that improve customer support.

What you'll do

• Support customer onboarding, sensor integration, network configuration, and SDK/API setup
• validate system architecture and sensor configurations
• triage hardware, firmware, networking, and software requests
• review diagnostic logs and basic network captures
• troubleshoot connectivity and data streaming using CLI and diagnostic tools
• reproduce issues in the lab
• document and escalate bugs
• contribute to application notes and troubleshooting guides
• communicate with customers.

What we're looking for

Skills & competencies

associate customer success engineer

san francisco ca

lidar

robotics

technical support

customer onboarding

linux

networking

hardware troubleshooting

$80k–$100k

ouster

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 vacation days and 10 paid holidays annually
• paid parental leave
• commuter and dependent-care accounts
• 401(k) match up to 4%
• medical, vision, and dental plans
• life and short- and long-term disability insurance
• dog-friendly office with snacks, drinks, and catered dinner.

Why this role

Entry point into technical customer support with guidance from senior engineers. May participate in an on-call rotation for lower-severity support as skills develop; senior engineers remain the primary escalation point for mission-critical after-hours issues.

About the employer

Ouster is hiring for this role. Industry: Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing. Sector: 33.