Technical Support Specialist

Job overview

The Technical Support Specialist is an onsite role in Muskegon, MI, with compensation of $55,000–$60,000 per year. The specialist supports a global dealer network for an equipment manufacturer serving the printing, binding, and finishing industries.

What you'll do

• Provide technical assistance by phone and in person, troubleshoot electronics, help dealers diagnose machine issues, resolve complaints, and answer technical questions.
• Perform product inspections, document and track service calls, help plan and conduct technical training, write repair procedures, and collaborate with Engineering, Production Planning, and Marketing/Sales.
• Travel approximately 10%, potentially internationally, for installations and training.

What we're looking for

Skills & competencies

technical support specialist

electronics troubleshooting

dealer support

machine inspections

equipment installation

technical training

electrical schematics

repair procedures

muskegon mi

workforce employment specialists

full-time

approximately 10% travel

printing equipment

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) savings plan
• medical, dental and vision coverage
• paid holidays and vacation.

Why this role

The role combines electronic troubleshooting, machine inspections, installations, and training, with approximately 10% travel that may include international trips.

About the employer

WORKFORCE Employment Specialists is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.