Support Specialist II

Job overview

The Support Specialist II role is based in Baton Rouge, LA and surrounding areas, working from the ITinspired office or at client sites. Compensation is not specified. The role provides high-level client service and support for client infrastructure. The specialist handles escalated technical issues, coordinates infrastructure improvements, and mentors team members. The work helps clients improve technology operations through proactive and reactive support and implementation of larger enhancements.

What you'll do

• Provide high-level client service
• identify strategic client experience and technology improvements
• coordinate large-scale, long-term infrastructure enhancements and fixes
• serve as an escalation point for difficult issues
• mentor and support team members
• document and manage support tickets
• administer desktop and server environments
• oversee and implement projects
• provide on-call support as needed.

What we're looking for

Skills & competencies

support specialist ii

baton rouge la

itinspired

client support

managed it services

escalation support

desktop administration

server administration

windows 11

microsoft 365

mentoring

on-call support

work-from-home opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Mileage reimbursement, health and gym membership reimbursement, PTO/UTO, company-paid health, dental, vision, EAP, accidental death and dismemberment, disability and life insurance, 401(k), technical training and certification vouchers, bonuses, and work-from-home opportunities.

Why this role

Weekday operating hours are 8 a.m.–5 p.m.; some travel may be necessary, and work-from-home opportunities are listed among benefits.

About the employer

ITinspired is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.