Customer Service Representative — Call Center

Job overview

The Customer Service Representative works onsite in Westbrook, CT during training, with potential for hybrid work after successful completion of training. Pay is $25 per hour. The role supports a busy customer service department focused on helping customers and coordinating service.

What you'll do

• Handle high volumes of customer calls, answer questions and resolve concerns, schedule and coordinate service calls, review billing and account history, coordinate customer needs with field service technicians, research issues, document interactions, and collaborate with team members.
• The schedule is Monday through Friday, 8:00 AM–4:30 PM.

What we're looking for

Skills & competencies

customer service representative

westbrook ct

call center

$25/hr

monday–friday

8:00 am–4:30 pm

customer calls

service coordination

billing and accounts

data entry

potential hybrid work

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for qualifying long-term assignments may include health, dental, and vision insurance, paid time off, a retirement savings plan, and AAA membership
• eligibility may vary by assignment.

Why this role

Full-time position with potential for permanent hire and potential hybrid work after training.

About the employer

A.R. Mazzotta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.