Customer Success Specialist / Trainer — Hybrid

Job overview

The Customer Success Specialist / Trainer role is hybrid in Hartford, CT, with an annual salary range of $70,000–$90,000. Mutualink’s communications platform supports coordinated emergency communications and response. This customer-facing role helps new and existing customers use Mutualink products confidently. It develops and delivers training, participates in implementation activities and exercises, and works with internal teams to improve customer experience and readiness.

What you'll do

• Build customer relationships and conduct outreach
• develop training materials and delivery methods
• support implementation and rollout
• participate in drills, exercises, and tests
• provide remote or onsite operational training
• maintain customer contact information
• identify customer needs and represent customer feedback internally
• travel as required, including up to 75% within AZ/NM.

What we're looking for

Skills & competencies

customer success

customer training

hybrid

hartford ct

mutualink

emergency communications

public safety

customer relations

implementation support

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, group life insurance, 401(k), paid time off, and holiday pay.

Why this role

Supports a communications platform whose mission is to “Save minutes when seconds count.”

About the employer

Mutualink Inc is hiring for this role. Industry: All Other Telecommunications. Sector: 51.