Reservation Specialist

Job overview

The Reservation Specialist role is onsite in San Antonio, TX, Monday–Friday, 9:00 a.m.–6:00 p.m. Starting pay is $16 per hour, plus tips and a monthly performance bonus; the posting says strong performers may earn compensation equivalent to approximately $19+ per hour. Barkaritaville Pet Resort is a family-owned pet resort that emphasizes a welcoming experience for pet parents and care for their pets. The specialist handles inquiries and reservations while building trust with pet parents and recommending services suited to each pet’s needs. The role supports client confidence and resort performance through accurate booking, follow-up, clear service explanations, and consistent use of established communication processes.

What you'll do

• Answer inbound calls and return voicemails
• respond to emails and online reservation requests
• learn about pets’ individual needs
• explain services and their value
• recommend boarding, daycare, grooming, and additional pet care services
• process reservations accurately
• address client questions and concerns
• follow up with prospective clients when appropriate
• document conversations and reservation details
• use reservation software
• follow established procedures and work toward individual and team goals.

What we're looking for

Skills & competencies

reservation specialist

san antonio tx

barkaritaville pet resort

$16/hour starting pay

tips

monthly performance bonus

monday–friday 9:00 a.m.–6:00 p.m.

pet care reservations

customer experience

sales

no regularly scheduled weekend shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• monthly performance bonus
• paid professional training
• paid time off
• employee discounts on pet care services.

Why this role

Pet care industry experience is not required; training and ongoing coaching are provided. No regularly scheduled weekend shifts.

About the employer

Barkaritaville Pet Resort is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.