Global Security Systems Service Desk Analyst

Job overview

The Global Security Systems Service Desk Analyst is an onsite role based in Nashville, TN. The salary range is $75,000-$80,000 per year, and this role supports the Global Physical Security service desk. This role exists to ensure the stability and performance of enterprise physical security systems. The analyst acts as a central point of coordination for service requests, performing advanced troubleshooting and orchestrating field responses to maintain high availability of access control and video surveillance infrastructure.

What you'll do

• Manage service requests from intake through resolution
• perform advanced troubleshooting for physical security systems
• coordinate field responses
• maintain enterprise physical security platforms
• manage concurrent incidents
• utilize ticketing systems like APEX or Jira.

What we're looking for

Skills & competencies

full-time

day shift

nashville tn

securitas

security systems

service desk

technical support

cctv

access control

$75k-$80k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, employer-provided medical and dental coverage, company-paid life insurance, voluntary life and disability insurance, employee assistance plan, Securitas Saves discount program, paid holidays, paid time away from work.

Why this role

3-5 years of experience in technical support or security systems; hands-on experience with access control and CCTV hardware; experience in mission-critical environments.

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.