Guest Service Representative

Job overview

The Guest Service Representative works onsite in Charleston, SC. Compensation is not specified. The role supports guest services at Hilton Garden Inn. This position manages front-desk activities, guest requests, reservations, payments, and service recovery to help provide a welcoming stay and support hotel revenue.

What you'll do

• Welcome, register, and check out guests
• manage reservations, room assignments, cancellations, and special requests
• answer calls and provide hotel information
• process charges and payments and reconcile transactions
• promote hotel services and reservations
• resolve and document guest concerns
• communicate across departments and shifts
• maintain front-desk and public areas
• follow privacy, safety, security, cash-handling, and emergency procedures
• assist other departments as needed.

What we're looking for

Skills & competencies

guest service representative

hospitality

front desk

guest relations

reservations

customer service

payments

hotel operations

charleston sc

hilton garden inn

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly bonus program, paid time off and holidays, 401(k) with employer match, DailyPay option, and hotel discounts.

Why this role

Benefits include quarterly bonuses, paid time off and holidays, 401(k) with employer match, DailyPay option, hotel discounts, and competitive wages.

About the employer

Hilton Garden Inn is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.