Senior Product Manager, Customer Care AI
Compensation
$148k – $185k /yr
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Senior Product Manager, Customer Care AI is a hybrid role based in New York, NY, with a salary range of $148,000 - $185,000 per year. This position supports Lyft in improving transportation through intelligent AI-driven customer support solutions. This role leads the design and optimization of AI agents that handle customer interactions. The manager partners with engineering and data science teams to build scalable AI solutions that resolve complex customer needs with human-level quality.
What you'll do
- Build and optimize AI agents for chat and voice channels, partner with engineering and data science teams, define success metrics, and create an AI strategy that scales with company growth.
What we're looking for
- Skills & competencies
- full-timeday shiftnew york nylyftproduct managementaimachine learningcustomer carehybridno on-call$148k-$185k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, Mental Health, Family Building, 401(k) match, Parental Leave, Lyft credits
Why this role
Hybrid role (3 days onsite).
About the employer
Lyft is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Other Individual and Family Services
- Occupation code
- 11-2021.00
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Listing ID: 31f256de-142c-4305-a4ba-bcdb7f786e62