Operations Manager II

Job overview

The Operations Manager II role is expected to be remote, with the employer reserving the right to require onsite work; no city or state is specified. The stated pay is $95,000–$105,000 annually. The position oversees service delivery and sustainment for the FTM Support Program and FLTMPS capabilities. The role coordinates tiered help desk operations to maintain service performance, resolve user issues, and support mission readiness. It connects end users, Government stakeholders, and technical teams through incident management, service improvement, and operational reporting.

What you'll do

• Oversee Tier 0–3 help desk support
• manage intake, triage, escalation, and resolution against SLAs and OLAs
• maintain knowledge base resources
• monitor incident trends
• coordinate technical escalations
• oversee operations across environments
• enforce operational procedures
• support continuity planning
• report service performance and risks
• and oversee junior systems administrators providing tiered support.

What we're looking for

Skills & competencies

operations manager ii

remote

ftm support program

fltmps

help desk operations

tier 0–3 support

service delivery

incident management

itil

slas/olas

secret clearance

$95,000–$105,000/year

katmai

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and AD&D insurance
• long- and short-term disability
• 401(k) savings plan
• employee assistance program
• vacation and paid personal time
• 11 paid federal holidays
• and leave of absence.

Why this role

Requires a bachelor's degree, 5–8 years of operational or service management leadership, 3–5 years of DevOps or infrastructure automation experience, ITIL-based service management knowledge, and an active DoD Secret clearance.

About the employer

Katmai is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.