Bilingual Customer Experience Representative — Spanish/English

Job overview

The Bilingual Customer Experience Representative — Spanish/English role is an onsite, full-time position in Escanaba, MI. Compensation is not specified. Highline Services LLC’s customer experience team represents the company’s brand, services, and products while supporting customer relationships and sales. The representative assists customers in English and Spanish, resolves service or product issues, maintains account records, and processes adjustments. The role also develops sales opportunities and customer relationships to support revenue and satisfaction goals.

What you'll do

• Provide friendly, accurate customer solutions
• answer product and service questions and encourage sales
• open or update customer accounts and records
• resolve complaints and follow up
• process customer adjustments
• make cold calls and sales visits
• open new accounts
• manage business and residential relationships
• launch products
• identify product opportunities through client and industry research.

What we're looking for

Skills & competencies

bilingual customer experience

spanish

english

escanaba mi

highline services

customer accounts

telecommunications

sales

customer support

billing

product troubleshooting

Work arrangement

• Weekend coverage required

Why this role

Fluency in written and spoken Spanish and English is required; Spanish is used as needed to serve Spanish-speaking customers.

About the employer

Highline Services LLC is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.